FAQ
Q: Are the pet toys safe for my cat or dog? A: Yes, all our pet toys are made with non-toxic, pet-safe materials, free from harmful chemicals and sharp edges. They are rigorously tested to ensure they pose no choking hazards, making them safe for cats and dogs of all ages.
Q: Are the cat wands durable enough for energetic cats? A: Absolutely. Our cat wands feature flexible, sturdy handles and durable attachments that can withstand clawing and pulling, though we recommend supervising play to extend the toy’s lifespan.
Q: Can the flying discs be used for large dogs? A: Yes, our flying discs are designed with durable, flexible materials that are safe for large dogs to fetch and chew, without damaging their teeth or gums. They are also lightweight enough for easy throwing.
Q: How do I clean the pet toys? A: Most of our toys can be wiped clean with a damp cloth and mild soap. Cat balls and flying discs are also dishwasher-safe (top rack only), while cat wand attachments can be spot-cleaned to remove dirt and fur.
Q: Can I cancel or modify my order after placing it? A: Orders may be canceled or modified within 12 hours of payment, provided they have not yet been processed or packaged for shipping. After this window, orders are finalized, and changes are no longer available.
Q: What should I do if my pet toy arrives damaged or defective? A: If your cat wand, cat ball, or flying disc arrives damaged, defective, or missing parts, contact us within 48 hours of delivery with clear photos of the item and original packaging. We will assist promptly per our Return & Exchange Policy.
Q: How long does shipping take, and can I track my package? A: Domestic orders ship within 1–2 business days and arrive in 3–5 business days. International orders take 8–16 business days due to customs processing. A unique tracking number is sent via email once your order ships for real-time monitoring.